Help us to serve you better!
The list below answers most of the questions that you should have. This frees up time for the team so that they can focus on churning out your favourite drinks more productively!
1. What is the shelf-life of the bottles / How long can I keep the bottles for?
Our house bottled beverages are prepared with fresh ingredients without preservatives, so they must be consumed within a couple of days.
When kept well-refrigerated between 0-4°C, they will last until the expiry date indicated on the bottle itself.
For deliveries, we guarantee a minimum of 3 days of shelf-life remaining. If you need to check on the current brew date of a particular drink, please call us at 63415458 to enquire.
2. What is the volume of the usual bottled beverage?
Each bottle contains ~300ml of beverage. Only the Cold Brew Coffee (White) is available in 1-litre bottle.
We have all of our bottles stocked for walk-in purchase most of the time. However, you can call ahead to reserve the bottles, especially for larger quantity purchase.
4. What should I do if I missed my delivery?
You may have missed your delivery if:
- the order was not received at the door
- incorrect/incomplete address was given
- we were unable to reach you
As the drinks cannot be stored at room temperature, orders which are not successfully delivered will be returned to our store. A delivery fee of up to $25 will be charged to arrange for another delivery. Please get in touch with us at 63415458.
To avoid missing a delivery, please ensure that the address given is complete and accurate (for Blocks with alphabets, please indicate). If the system is unable to detect your address, you can provide the correct info under Delivery Instructions. Please also check that your contact number is correct.
5. I may not be home/available to collect the order during certain time. Can I request for a specific delivery time?
Our current delivery structure allows us to offer cheaper/free delivery by consolidating orders in a single trip. Therefore, we are not able to meet specific delivery time requests.
If a specific timing is required, please opt for our Express Delivery.
6. Why am I charged $8 delivery fee although my order is above $55?
Free delivery for orders above $55 is only applicable for respective zones on different days. Please refer to the zoning details here and ensure that you are placing an order on the correct day for free delivery.
7. Do you offer discounted rates for bulk purchase/groupbuy?
Please reach out to us via email or Whatsapp to 89238874 to find out more about our bulk purchase pricing.